- Answer calls promptly and professionally in your company name
- Take detailed messages and pass them on instantly
- Provide basic information to callers
- Offer cover during meetings, holidays, and busy periods
- Help manage enquiries without interrupting your working day
Telephone Answering
Services for Small Businesses
Call answering support designed for small businesses
Running a small business means juggling customers, admin, and day-to-day work, often all at once. When the phone rings at the wrong moment, calls can go unanswered, leading to missed enquiries, lost sales, or frustrated customers.
Your Office & PA provides a professional, affordable telephone answering service designed specifically to support small businesses. Every call is answered by a trained, UK-based receptionist, giving your business a reliable and professional front line without the cost or commitment of hiring staff.
Start Your 14-Day Free Trial or Request Your Free Information Pack to see how it works.
Why Choose Your Office & PA...
Highly Experienced
Supporting UK businesses since 2007 with professional call handling experience
Friendly Team
Friendly, professional UK-based receptionists answering calls in your business name
Expertly Handled
Flexible call cover to suit how and when your business operates
Payment Options
Clear pricing with Pay-As-You-Go and monthly options available
Easy Set-up
Quick and simple setup with no technical complexity
No Strict Ties
No long-term contracts or upfront costs
As an owner-managed business, we understand the realities of running a small business and tailor our support to fit around you.
14-day free trial so you can try the service with no obligation.
Why Telephone Answering Matters for Small Businesses
Small business owners often handle calls alongside everything else.
UK businesses miss around 25% of incoming calls on average
(Source: Paperclip UK)
During busy periods, missed calls can rise to 40% or more
(Source: Paperclip UK)
Over 80% of callers will not try again if their call goes unanswered
(Source: Paperclip UK)
A telephone answering service helps ensure enquiries are captured properly, protecting your time and your investment.
Get Support That Feels Like Part of Your Team
Our receptionists provide a reliable first point of contact for your business, handling calls professionally and capturing enquiries accurately so you can stay focused on your work without constant interruptions.
Flexible Telephone Answering That Fits Small Businesses
Our service is designed to adapt to the way small businesses work.
- Use the service every day or only when you are unavailable
- Divert calls during busy periods or when lines are engaged
- Use Pay-As-You-Go for lighter or variable call volumes
- Choose a monthly plan for consistent, ongoing support
You decide how and when calls are answered.
How it all works...
1. Setup is simple
We create your account and agree on how you’d like us to greet callers and manage messages.
2. We answer your calls
Our UK-based receptionists handle every call exactly as you prefer - friendly, professional, and fully branded to your business.
3. Receive instant updates
You receive instant updates or can have calls transferred directly to you, keeping you fully informed and in control.
What type of businesses will benefit from telephone answering services?
When staff take time off, calls still need to be answered. Short-term gaps in cover can lead to missed enquiries, delays, and frustrated callers. Our telephone answering service provides reliable cover during holidays, sickness, or unexpected absences. We can answer calls, take messages, process payments, or handle orders for as long as you need, without any long-term commitment.
Businesses That Require Overflow Call Management
No matter the size of your business, there will be times when call volumes exceed what your team can handle. When lines are busy, customers can quickly disengage.
We handle overflow calls during peak periods, ensuring callers are answered promptly. Calls can be patched through, messages taken, or enquiries logged according to your instructions. To callers, it feels like part of your in-house team.
If your work takes you away from the office for much of the day, answering calls can be difficult. Being interrupted while on-site or with a customer is not always practical.
Our telephone answering service ensures calls are answered while you are working, driving, or meeting clients. Enquiries are captured professionally so you can respond at a time that suits you, without missing opportunities or disrupting your work.
When starting a business, every call matters. Missing a call from a new customer or potential client can mean losing valuable work.
Our service helps start-ups stay professional and responsive from day one. Calls are answered when you are unavailable or already on the line, without the cost of employing staff. Flexible pricing makes it easier to manage budgets while ensuring enquiries are not missed.
Businesses Who Want to Monitor Marketing Campaigns
If you invest in marketing, understanding which campaigns generate enquiries is important.
We can log calls by source and provide different telephone numbers for different campaigns, helping you track performance and see which marketing activities are delivering results.
Businesses That Send Out Information or Brochures
Responding to requests for information takes time and admin effort.
We can capture caller details and send out information by email or post on your behalf. You receive full details of each enquiry, while we handle the admin, helping you stay responsive without adding to your workload.
Get Started with Your Office & PA
Start Your Free Trial Today
Experience the difference of professional call answering with a friendly, UK-based team. Start your 14-day free trial today and see how Your Office & PA can help you stay connected, save time, and deliver a great customer experience.
Call: 0800 433 40 30
Request Your Free Information Pack: “Here’s How You Could Save Money and Win More Business”
