Overflow Call Handling

Even with reception or admin staff in place, calls can be missed when lines are busy, team members are away from their desk, or staff are off sick or on holiday. Overflow call handling gives you backup exactly when you need it. You decide when calls divert to us, such as during busy spells, staff absence, or whenever lines are engaged.

When staff take time off, overflow support ensures your calls are still answered professionally. We can take messages, capture enquiries, or pass calls through as needed, helping you maintain service levels without disruption during short-term absences.

There are times when call volumes simply outpace availability. Our overflow service steps in when your team can’t keep up, answering calls in your business name so customers never hear engaged tones or voicemail.

If your work keeps you away from the office, overflow call handling acts as your safety net. Calls are answered while you’re on-site or with customers, so you don’t have to break focus or risk missing new enquiries.

For start-ups watching budgets closely, overflow call handling provides professional call cover without the commitment of hiring staff. It helps ensure every enquiry is captured, so marketing spend isn’t wasted on calls that go unanswered.

If you’re investing in marketing, overflow support helps you understand what’s working. We can log enquiries by source and capture key details, giving you clearer insight into which campaigns are generating calls.

We can handle requests for information on your behalf. Caller details are captured and passed to you, with information sent by email or post, saving time and reducing admin.