We take orders and process payments using online ordering systems, handle customer queries, chase suppliers where needed and assist with delivery-related questions.
Order Taking & Payment Processing
Order handling that makes it easier for customers to buy
When customers are ready to place an order or make a payment, delays and missed calls can quickly lead to lost sales. Our Order Taking & Payment Processing service ensures calls are answered promptly, and orders are handled accurately, giving customers confidence and helping you convert more enquiries into revenue.
Your callers speak to a real person, based in the UK, who understands your business and follows your instructions. Orders, bookings, and payments are processed smoothly, without you or your team having to step away from other priorities.
Start Your 14-Day Free Trial or Request Your Free Information Pack to see how it works.
Why Choose Your Office & PA...
Highly Experienced
Supporting UK businesses since 2007
Friendly Team
Friendly, professional UK-based receptionists
Expertly Handled
Orders and payments handled accurately and securely
Professional Manner
Calls answered in your business name, following your processes
Easy Set-up
Seamless integration with your systems
Payment Options
Flexible monthly or Pay-As-You-Go options
Trusted Nationwide
With a 4.9 Google Rating
As an owner-managed business, we provide a personal service and take the time to understand how your ordering process works.
14-day free trial so you can try the service with no obligation.
Why Order Taking Over the Phone Still Matters
Customer expectations have changed. People want answers quickly and expect a simple buying process.
Over 70% of customers expect immediate responses when they’re ready to place an order
(Source: Simply Business UK)
Businesses offering phone-based ordering often see higher conversion rates than those relying solely on online checkout
(Source: Simply Business UK)
Customers are more likely to complete a purchase when they can speak to a real person before paying
(Source: Simply Business UK)
Providing a professional phone-based ordering option gives reassurance, builds trust, and helps remove friction at the point of sale.
Built for Business That Sells by Phone
Different businesses have different ordering processes. We adapt to yours.
Why Businesses Outsource Order Taking
Handling orders and payments in-house isn’t always practical.
- Call volumes often peak at the same time as order demand applying pressure
- Customers are more likely to abandon a purchase if they can’t order quickly
- Staff interruptions reduce efficiency, especially when payments require accuracy
Outsourcing order taking allows your business to stay responsive without pulling staff away from other important work.
How Our Order Taking & Payment Processing Works
Our receptionists act as an extension of your team. Read our 5 steps...
1. Take Calls
Calls are answered in your business name
2. Enquiries Handled
Questions are handled using your scripts and guidance
3. Orders Taken
Orders are taken accurately and logged in your systems
4. Payments Processed
Payments are processed securely using your preferred methods
5. Quick Updates
You receive full order and payment details promptly
We work with online platforms, bespoke systems, payment terminals, and e-payment tools, allowing us to fit around the way your business already operates.
Quick & Easy to Get Started
Getting started is simple.
- Fast setup guided by our team
- We learn your products, pricing, and processes
- No technical headaches
Ready to get started?
We offer a 14-day free trial with no obligation, so you can see exactly how the service works before committing.
Flexible Options That Fit Your Business
Our Order Taking & Payment Processing service is available on a monthly basis or as a Pay-As-You-Go option.
- Monthly plans suit businesses with regular order volumes and ongoing support needs
- Pay As You Go works well for seasonal demand, campaigns, or occasional order spikes
- Scale support up or down as volumes change
- No long-term contracts or rigid commitments
You choose the option that fits your workload and budget.
Get Started with Your Office & PA
Start Your Free Trial Today
Experience the difference of professional call answering with a friendly, UK-based team. Start your 14-day free trial today and see how Your Office & PA can help you stay connected, save time, and deliver a great customer experience.
Call: 0800 433 40 30
Request Your Free Information Pack: “Here’s How You Could Save Money and Win More Business”
