We work directly with practice management systems to book and rearrange appointments, add new patient details, send reminders, and liaise with insurance companies where needed.
Diary Management
Professional diary management that lets callers book at the time they call
When customers or clients call to book an appointment, they want it sorted there and then. Our Diary Management service allows appointments to be booked, changed, or cancelled during the call, without you or your team needing to follow up later.
Your callers speak to a real person, based in the UK, who understands your business and manages your diary exactly the way you want it handled. You stay focused on your work, while appointments are kept organised and up to date.
Start Your 14-Day Free Trial or Request Your Free Information Pack to see how it works.
Why Choose Your Office & PA...
Highly Experienced
Supporting UK businesses since 2007
Friendly Team
Professional UK-based receptionists
Expertly Handled
Appointments handled accurately & in real time
Seamless Integration
Integration with your existing diary systems
Payment Options
Flexible monthly or Pay-As-You-Go options
Trusted Nationwide
With a consistent 4.9 Google Rating
As an owner-managed business, we take the time to understand how your diary needs to work in practice.
14-day free trial so you can try the service with no obligation.
Why Real-Time Booking Makes a Difference
Many callers do not want to leave a message and wait for a call back.
Over 60% of callers prefer to book an appointment during their first call
(Source: XYZ)
Businesses lose a significant number of bookings when callers are asked to call back later
(Source: XYZ)
Live diary management helps reduce missed appointments
(Source: XYZ)
By allowing bookings to be made during the call, you remove friction and improve the overall customer experience.
Experience Across a Wide Range of Diary Types
We manage diaries for a variety of appointment-based businesses, each with their own requirements.
Why Businesses Choose to Outsource Diary Management
Managing a diary alongside other tasks can quickly become time-consuming.
- Booking errors are more likely when diaries are handled under pressure
- Appointment changes take time away from billable work
- Missed or double bookings can affect customer confidence
Outsourcing diary management allows appointments to be handled consistently, accurately, and without distraction.
How Our Diary Management Service Works
Our receptionists manage your diary as an extension of your team. Read our 5 steps...
1. Calls Answered
Calls are answered in your business name.
2. Scheduling
Appointments are booked, rearranged, or cancelled during the call.
3. Check Availability
Availability is checked in real time.
4. Caller Information
Caller details are updated accurately.
5. Confirmations
You receive clear confirmation of all changes.
We work with the diary systems you already use, provided they are accessible online. If you do not currently have an online system, we can help you set one up.
Quick & Easy to Get Started
Getting started is straightforward.
- Fast setup with guidance from our team
- We learn your availability rules and booking preferences
- No technical hassle
Ready to get started?
We offer a 14-day free trial with no obligation, so you can see exactly how the service works before committing.
Flexible Support That Fits Your Business
Our Diary Management service is available on a monthly basis or as a Pay-As-You-Go option.
- Monthly plans suit businesses with regular appointment volumes
- Pay As You Go works well for quieter periods, seasonal demand, or short-term support
- Scale usage up or down as required
- No long-term contracts or rigid commitments
You choose the option that fits your workload and budget.
Get Started with Your Office & PA
Start Your Free Trial Today
Experience the difference of professional call answering with a friendly, UK-based team. Start your 14-day free trial today and see how Your Office & PA can help you stay connected, save time, and deliver a great customer experience.
Call: 0800 433 40 30
Request Your Free Information Pack: “Here’s How You Could Save Money and Win More Business”
