If your line is busy, calls divert to us instead of callers hearing an engaged tone.
Call Divert Services
Simple call diverting that keeps your business connected
Call diverting allows your calls to reach us when you are unavailable, busy, or away from the office. It gives you full control over when Your Office & PA answers your calls, ensuring no enquiries are missed while still allowing you to switch off when needed.
Our Call Divert Services work seamlessly alongside our call answering and receptionist support, giving you flexibility without complexity.
Start Your 14-Day Free Trial or Request Your Free Information Pack to see how it works.
Why Choose Your Office & PA...
Highly Experienced
Supporting UK businesses since 2017 with professional call handling expertise
Friendly Team
Friendly, professional UK-based receptionists answering calls in your business name
Expertly Handled
Flexible call divert options to suit different working patterns
Easy Set-up
Quick and straightforward setup with clear guidance & solutions
Low Outlays
No long-term contracts or upfront costs
Trusted Nationwide
With a 4.9 Google Rating
As an owner-managed business, we take time to make sure your call divert setup works exactly as you need it to.
14-day free trial so you can try the service with no obligation.
What Is Call Diverting and How Does It Help?
Call diverting allows incoming calls to be forwarded from your phone line or mobile to Your Office & PA under specific conditions.
This means your calls can be answered when:
Your phoneline is engaged
You're unable to answer
You are away from the office
Choice not to take calls temporarily
It is a simple, reliable way to stay responsive without being tied to your phone.
Call Divert Options Available
Once call forwarding is enabled on your line, you can choose how calls are routed.
Setting Up Call Diverting on Your Phone Lines
To use our Call Handling Service, call diverting must be active on your phone line or mobile.
If you have not used call forwarding before, you may need to contact your service provider to activate this facility. It usually takes up to 24 hours to go live and typically costs around £5 per quarter, depending on your provider.
If you need help setting up call diverting before your free trial begins, our team is happy to assist.
Call Divert Instructions
To divert all calls (recommended if your office is unmanned)
Press *21* followed by the DDI number we provide
Press #
Check activation: *#21#
Cancel: #21#
To divert calls unanswered within 15 seconds
Press *61* followed by the DDI number
Press #
Check activation: *#61#
Cancel: #61#
To divert calls when the line is busy
Press *67* followed by the DDI number
Press #
Check activation: *#67#
Cancel: #67#
If this option is used alone, callers may hear a BT announcement. This can be removed by contacting BT.
Virgin Media Call Divert Instructions
Divert all calls
Press *70 then number #
Divert calls unanswered
Press *76 then number #
Divert calls when line is busy
Press *71 then number #
Instructions may vary by region. If these do not work, contact your provider for local diversion codes.
Mobile Phone Call Divert Instructions (UK)
Divert all calls
Forwarding: **21*DESTINATION#
Activate: *21#
Deactivate: #21#
Check status: *#21#
Divert if no reply
Forwarding: **61*DESTINATION#
Activate: *61#
Deactivate: #61#
Divert if unavailable
Forwarding: **62*DESTINATION#
Activate: *62#
Deactivate: #62#
Divert if busy
Forwarding: **67*DESTINATION#
Activate: *67#
Deactivate: #67#
If you experience issues, contact your mobile provider for confirmation.
Costs of Call Diverting
Calls diverted from your phone line or mobile are charged at your usual call rate and will appear on your normal phone bill.
Get Started with Your Office & PA
Start Your Free Trial Today
Experience the difference of professional call answering with a friendly, UK-based team. Start your 14-day free trial today and see how Your Office & PA can help you stay connected, save time, and deliver a great customer experience.
Call: 0800 433 40 30
Request Your Free Information Pack: “Here’s How You Could Save Money and Win More Business”
