Boost Sales with a Telephone Answering Service

Customisable Call Answering: Tailoring Services to Match Your Brand Voice

Every business has a personality. The way you talk, the phrases you use, and even the pauses in conversation all shape how people feel about your brand.

At Your Office & PA, your telephone answering service is built to reflect you. When someone calls, the tone, warmth and professionalism they hear should feel familiar. That is why our service is fully customisable, helping your brand voice come through in every call.

What Custom Call Answering Actually Means

Custom call answering means we work with your preferences to sound like part of your team. It’s not rigid, it’s you, but with support.

You decide:

• How each call is greeted, whether that’s formal, warm, friendly, or somewhere in between
• What we say and how we say it, including industry terms you prefer
• How calls are handled, such as taking messages, forwarding calls or managing bookings
• Which calls we prioritise, and which can wait

The goal? Your customers feel they’re talking to you, even when you’re not there.

Why It Matters More Than You Think​​​​

Your brand voice is an important part of who you are. It represents trust, reliability and identity. That consistency across emails, your website, and phone calls builds confidence in your business.

Phone calls are among the first points of contact. Get the tone wrong, and a caller might feel disconnected. Get it right, and the right impression stays, turning callers into clients.

With tailored call handling, you make sure your brand voice is consistent, but also natural and flexible. Every call sounds genuine, with no robotic scripts or awkward pauses.

How Your Office & PA Makes It Work​

Before we take your first call, we’ll chat through how you would like your calls handled. Our UK-based receptionists are then briefed to use your preferred approach, so that every conversation feels natural and on-brand.

For example:

• Legal and financial firms often prefer a calm and precise style
• Healthcare providers usually need a warm and reassuring approach
• Trades and contractors tend to value a practical and friendly tone

It is this attention to detail that helps us represent your business exactly as you would yourself. 

Flexible Support That Grows With You​

As your business develops, your call handling can change too. You might introduce new services, change your tone of communication, or need new scripts for specific enquiries. Whatever you need, we adapt quickly so that your calls always reflect where your business is now.

Try It for Yourself

The best way to understand how a tailored answering service works is to experience it. Your Office & PA offers a 14-day free trial, giving you the opportunity to see how easily our team fits into yours. You can test how the service sounds, make adjustments, and see how much time it saves.

You can try us free for 14 days to see the difference for yourself. Or call us on 0800 433 40 30 to find out more.